Support & rental help
Welcome to the VIVO CARS LTD Support page. Here you will find quick answers, clear rental conditions, and practical guidance before, during, and after your car hire anywhere in the UK.
Our Birmingham-based team is ready to assist with bookings, vehicle queries, or on-road support.
Call us
+447346322008For all enquiries or support needs before, during, or after your rental, our friendly team is here to help. We aim to respond to all queries promptly and resolve most issues on the first contact.
For new bookings, you can also use our online request form on the Booking page or the contact form on the Contact Us page.
Our main office is located in central Birmingham and serves customers from across the United Kingdom.
VIVO CARS LTD
22 Athole Street
Birmingham
England
B12 0DA
Please contact us in advance if you would like to arrange a walk-in consultation about rental options or account queries.
Understanding our rental conditions helps you book with confidence. The summary below covers our standard terms; full details are available in our Terms and Conditions.
If your plans change, we aim to keep adjustments straightforward and transparent. You can request booking changes online, by phone, or by email.
Have your reservation reference, the name on the booking, and the scheduled pick-up date/time ready.
Use the Booking page, call +447346322008, or email [email protected] to request a change or cancellation.
We will explain availability, price differences, and whether any change or cancellation fee applies based on the timing and tariff selected.
Once agreed, you will receive an updated confirmation outlining your revised dates, vehicle details, and any new charges or refunds.
Find clear answers to our most common customer questions about vehicles, payments, pick-up and drop-off, and more.
You can review our typical vehicle types and examples on the Vehicles and Categories pages. When you are ready, submit your dates and preferences through the Booking page or contact us directly by phone or email. We will confirm availability and pricing before you commit.
Usually you will need: your full driving licence, an additional form of identification (such as a passport or ID card), and a payment card in the main driver’s name. In some cases, we may also request proof of address or online licence checks. We will confirm any extra requirements in your booking confirmation.
Yes, additional drivers can normally be added, subject to the same eligibility rules as the main driver. Any extra drivers must be present at vehicle collection with their driving licence. Additional driver fees may apply; details are available on the Pricing page and in your quote.
Collection and return are usually arranged at our Birmingham address: 22 Athole Street, Birmingham, B12 0DA. Please arrive at your scheduled pick-up time with the required documents. At the end of your rental, return the vehicle to the agreed location, ensuring the fuel level matches your agreement. Our team will complete a quick inspection and finalise your paperwork.
We typically accept major debit and credit cards in the driver’s name. Full details are outlined in the Billing & Payments section below. If you have any questions about payment methods or corporate billing, please contact us before confirming your booking.
If something has not gone as expected, please email [email protected] with your booking reference and a description of the issue. A member of our support team will review your case and respond with next steps. You can also request a follow-up call if you prefer to speak to us by phone.
Preparing in advance helps you enjoy a smooth collection and a comfortable start to your journey.
Check your pick-up time, location, vehicle category, and any extras (such as child seats or additional drivers). If anything needs changing, contact us as soon as possible.
Ensure your driving licence, identification, and payment card are valid and ready. If we have requested any additional proof, bring that with you.
Consider your route from Birmingham or your starting point, including any planned stops and parking needs. If you would like guidance, our team can provide general route suggestions.
If you require specific vehicle features (such as automatic transmission or additional space), please highlight this before your pick-up so we can do our best to accommodate.
Our duty of care continues for the full duration of your rental. If you need help while you are on the road, we are only a call or email away.
If you are involved in an accident, breakdown, or other incident, staying calm and following a clear process will help keep everyone safe and support a smooth resolution.
Move to a safe location if possible, switch on your hazard lights, and follow local guidance for roadside safety. Call the emergency services on 999 if anyone is injured or in danger.
Once safe, contact us on +447346322008. We will provide guidance tailored to the situation and confirm if roadside assistance or recovery is needed.
Where it is safe to do so, record the date, time, location, and any other vehicles or parties involved. Take photographs of the scene and vehicle damage and note any witness details.
We may ask you to complete an incident report form and share copies of any photos or police references. This helps us process insurance and repairs accurately.
Do not admit liability at the scene of an accident. Provide factual information only, and allow insurers and relevant authorities to assess responsibility.
We aim to keep billing clear and predictable, with transparent pricing and simple payment options.
Charges are processed at different points depending on your rental type.
| Stage | What happens |
|---|---|
| Booking confirmation | Deposit or full prepayment may be taken, depending on the tariff and agreed terms. |
| Vehicle collection | A security hold is placed on your card for the agreed deposit amount. |
| Vehicle return | Final charges are calculated and applied; eligible deposit amounts are released. |
| After return | Any late-identified items (such as traffic fines notified later) are handled in line with our Terms and Conditions. |
Our support does not end when you hand back the keys. If you need help with lost items, documents, or feedback, we are ready to assist.
We take your privacy seriously and handle your personal information in line with UK data protection rules.
Use the form below to ask a question, request documents, or arrange a support callback. We will review your message and respond using your preferred contact method.