Cookie Policy

1. Cookie Policy Overview

VIVO CARS LTD ("VIVO CARS", "we", "us" or "our") uses cookies and similar technologies on https://vivocars.site (the "Website") to deliver a smooth, secure and user-friendly vehicle rental experience.

This Cookie Policy explains:

• what cookies are and how they work;
• which types of cookies we use on the Website;
• how and why we use these cookies;
• how you can manage your cookie preferences; and
• where to find more information about cookies and online privacy.

Our use of cookies may involve the processing of limited personal data. For more information on how we handle personal data, please read our Privacy Policy.

2. What Are Cookies?

Cookies are small text files that are downloaded to your device (such as your computer, smartphone or tablet) when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to website owners.

Cookies perform a number of useful functions, including:

• remembering your preferences and settings, such as your language or region;
• helping you log in and keep your session secure;
• storing information you have entered into forms, to make repeat visits faster; and
• helping website owners understand how visitors use their site so they can improve it.

Cookies can be categorised in several ways, including by the party that sets them and by their purpose:

First-party and third-party cookies

• First-party cookies are set directly by the website you are visiting (in this case, vivocars.site).
• Third-party cookies are set by a domain other than the website you are visiting, for example by analytics or embedded service providers.

Session and persistent cookies

• Session cookies remain on your device only for the duration of your browsing session and are deleted when you close your browser.
• Persistent cookies stay on your device for a longer, specified period or until you delete them. They allow the Website to remember you across multiple visits.

3. Types of Cookies We Use

We use a limited set of cookie categories on vivocars.site to support essential functionality, improve performance and understand how visitors use our services.

Essential cookies

These cookies are strictly necessary for the Website to function and cannot be switched off in our systems. They are usually set in response to actions you take on the site, such as:

• navigating between pages and accessing secure areas of the site;
• submitting booking or enquiry forms on the Booking or Contact Us pages; and
• remembering your cookie consent preferences.

Without these cookies, requested services such as secure form submissions and core site functionality cannot be provided.

Performance and analytics cookies

Performance and analytics cookies collect aggregated, anonymised information about how visitors use the Website. They help us:

• understand which pages (such as Vehicles or Pricing) are most frequently visited;
• identify navigation issues, broken links or confusing content;
• measure the effectiveness of our content and calls-to-action, such as booking prompts; and
• improve the overall usability and performance of vivocars.site.

The data collected by these cookies does not directly identify you. Where analytics tools may process IP addresses or similar identifiers, we seek to use privacy-enhancing settings (such as IP truncation) where available.

Functionality cookies

Functionality cookies allow the Website to remember choices you make and provide more personalised features. For example, they may be used to:

• remember information you have previously entered into forms (such as your preferred rental dates or vehicle category) to streamline repeat enquiries;
• store your acknowledgement of alerts or information banners; and
• retain certain user interface preferences that improve your browsing experience.

If you choose to disable these cookies, some convenience features may not operate as expected, but the core rental services will still remain available.

4. How We Use Cookies

VIVO CARS LTD uses cookies on vivocars.site to support the operation of our vehicle rental services and to make your visit more secure and efficient. In particular, we use cookies to:

• Remember your preferences – such as form details you have provided on the Booking or Support pages, to reduce the need to re-enter information when you return.
• Facilitate secure interactions – for example, by supporting security measures that help protect our forms and systems from misuse or unauthorised access.
• Improve Website performance – by monitoring site usage patterns so we can refine page layouts, navigation routes (for example, between Categories and Vehicles), and content design.
• Track anonymised usage analytics – to understand how visitors across the UK discover and use vivocars.site, which helps us plan improvements to our services and online support.

We do not use cookies to make automated decisions that could significantly affect you, nor do we use cookies for aggressive profiling. Any marketing or measurement activity that uses cookies is designed to be proportionate and respectful of your privacy preferences.

5. Managing Your Cookie Preferences

You have several options for controlling how cookies are used on your device when you visit vivocars.site.

Using the cookie notice banner

When you first visit the Website, you may see a cookie notice banner that allows you to review and confirm your preferences. Where offered, you can:

• accept all non-essential cookies;
• reject non-essential cookies; or
• adjust settings by category (for example, enabling analytics while disabling certain other optional cookies).

You can typically revisit or adjust your preferences by following the link or control labelled similarly to "Cookie settings" or "Manage cookies" if available on the site footer or through the banner.

Using your browser settings

Most web browsers allow you to control cookies via their settings, including to:

• block all cookies;
• block cookies from specific sites;
• delete existing cookies from your device; and
• receive alerts before a cookie is stored.

The method for managing cookies varies between browsers. You can typically find the relevant settings in the "Options", "Settings" or "Privacy & security" menus. For convenience, we provide general guidance resources in the section Further Information and Resources below.

Please note that if you adjust your browser settings to block some or all cookies, certain parts of vivocars.site may not function as intended.

6. Third-Party Cookies

In addition to first-party cookies set directly by vivocars.site, we may use third-party services that place their own cookies on your device when you visit the Website. These third-party cookies may be used for:

• Analytics and measurement – to help us understand aggregated patterns of site usage, such as how many visitors view the Process page or complete a booking enquiry.
• Embedded content or tools – such as maps or communication tools that help you locate our premises or contact us more easily.

These third parties may act as independent controllers of the data they collect via their cookies. This means their processing is governed by their own privacy and cookie policies. We encourage you to review any applicable third-party privacy documentation for further details about how your information is used.

Where practicable, we aim to integrate third-party tools in a way that respects your cookie consent choices and minimises the collection of personally identifiable information.

7. Cookie Duration and Lifespan

Cookies used on vivocars.site remain on your device for different lengths of time, depending on their purpose:

• Session cookies – These are temporary cookies that are stored on your device only while your browser is open. They are automatically deleted once you close your browser window. Session cookies are typically used for essential functions such as maintaining your progress through multi-step forms.
• Persistent cookies – These cookies remain stored on your device for a defined period or until you delete them. Persistent cookies are used, for example, to remember your cookie preferences or to recognise returning visitors so that we can understand long‑term usage trends.

We seek to use reasonable and proportionate retention periods for cookies, aligned with their intended purpose. Specific lifespans may vary between cookies and third-party services. You can delete cookies from your browser at any time if you wish to shorten these periods.

8. Consequences of Disabling Cookies

You are free to disable or restrict cookies via your browser settings or through any cookie management options we provide. However, doing so may affect how vivocars.site functions.

In particular:

• If you block essential cookies, some core features may not work properly. This may include difficulties submitting booking or enquiry forms, problems with page navigation, or errors when attempting to access certain content.
• If you disable performance and analytics cookies, we will be less able to understand how visitors use the Website, which may limit our ability to improve your experience over time.
• If you turn off functionality cookies, we may not be able to remember your preferences or pre-fill information you previously provided. This could make repeat visits to the Booking or Support pages less convenient.

Even if some cookies are disabled, you can still contact us directly by telephone or email to arrange vehicle rental or request assistance.

9. Cookie Policy Updates

We may update this Cookie Policy from time to time to reflect changes in:

• the cookies and technologies we use on vivocars.site;
• our services, such as new online booking or support features; or
• applicable legal or regulatory requirements.

When we make significant changes to this Cookie Policy, we will aim to notify you appropriately, for example by:

• updating the effective date at the top of this page;
• displaying a prominent notice on the Website; or
• re‑presenting the cookie notice banner so that you can review any updated options.

We encourage you to review this page periodically to stay informed about how we use cookies and how we protect your privacy when you use our services.

10. Contact Information for Cookie Queries

If you have any questions, concerns or requests regarding this Cookie Policy or our use of cookies on vivocars.site, you can contact us using the details below:

You may also contact us via the online form available on our Contact Us page if you prefer to submit your query digitally.

11. Further Information and Resources

If you would like to learn more about cookies, online privacy and how to manage your browser settings, the following resources may be helpful:

• Browser help pages for managing cookies (for example, under "Privacy & security" or "Site settings").
• Guidance published by relevant data protection authorities and consumer organisations.

For more information about how VIVO CARS LTD collects, uses and protects personal data in connection with our vehicle rental services, please refer to our Privacy Policy and Terms and Conditions.

If you would like assistance with cookie or privacy settings in relation to your booking or rental, you can also reach our team via the Support or Contact Us pages.