Privacy & Data Protection

Privacy Policy

Our commitment to protecting your privacy is at the core of VIVO CARS LTD’s relationship with customers. This policy explains how we handle your personal information when you use our website or vehicle rental services.

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Privacy Policy Overview

How VIVO CARS LTD manages, protects, and respects your personal information.

Our commitment to protecting your privacy is at the core of VIVO CARS LTD’s relationship with customers. This Privacy Policy describes how we collect, use, store, and safeguard your information when you use our website at https://vivocars.site or any of our vehicle rental services. It applies to all interactions with VIVO CARS LTD, including browsing our site, making inquiries, requesting availability, and completing bookings.

Information We Collect

We collect personal data that is necessary to provide and manage our vehicle rental services. This may include:

  • Your name and contact details, such as email address, phone number, and billing or correspondence address.
  • Driver’s license details and other identification information required to confirm your eligibility to rent and drive a vehicle.
  • Payment information needed to process rental charges, deposits, or fees in connection with your booking.
  • Information you provide when you interact with our support team, complete forms on our website, request availability, or make a booking.
  • Technical and usage data relating to your visits to our website, such as device information, approximate location, and pages accessed, collected through cookies and similar technologies.

We only collect information that is relevant for communication, booking management, customer support, and compliance with applicable legal or regulatory obligations.

How We Use Your Information

Your personal data is used to deliver a reliable, efficient, and safe rental experience. In particular, we use your information to:

  • Process and manage booking requests, including confirming availability, preparing rental agreements, and arranging vehicle handover and return.
  • Provide customer support before, during, and after your rental, including responding to questions, handling changes to bookings, and managing any issues that arise.
  • Verify your identity and driving eligibility where required to comply with our rental conditions and applicable regulations.
  • Process payments, deposits, and refunds associated with your rental or related services.
  • Improve our website, services, and customer experience by analysing how visitors use our site and interact with our offerings.
  • Comply with legal, regulatory, tax, and accounting obligations, and to respond to lawful requests from authorities where necessary.

We only use your information for the purposes described in this Privacy Policy and for other compatible purposes that you would reasonably expect in connection with our vehicle rental services.

Sharing and Disclosure

VIVO CARS LTD does not sell or rent your personal data to third parties. We only share information where it is necessary for essential business operations or required by law. This may include sharing your data with:

  • Trusted service providers who support our operations, such as payment processors, IT and hosting providers, and customer support tools, strictly for the purpose of providing their services to us.
  • Professional advisers, including legal or accounting advisers, where necessary to obtain guidance or meet our regulatory and reporting obligations.
  • Insurance or roadside assistance partners involved in managing claims, incidents, or support requests related to your rental.
  • Law enforcement, regulators, or other authorities where we are legally required to do so, or where disclosure is necessary to protect our rights, the rights of our customers, or the safety of others.

Whenever we share your information with trusted partners, we take steps to ensure that appropriate confidentiality and data protection safeguards are in place.

Data Security Measures

We implement robust security protocols, both online and offline, to help protect your personal details against unauthorised access, alteration, disclosure, or loss. These measures may include:

  • Using secure technologies and encryption where appropriate to protect data in transit and at rest.
  • Restricting access to personal data to authorised personnel who need it for the purposes described in this policy.
  • Maintaining internal policies and procedures designed to promote the safe handling and storage of personal information.
  • Regularly reviewing our security arrangements and updating them where necessary in line with technological developments and best practice.

While we take reasonable steps to safeguard your data, no method of transmission or storage can be guaranteed to be completely secure. We encourage you to use strong passwords, keep your information up to date, and contact us promptly if you suspect any misuse of your personal data related to our services.

Retention and Deletion

Your personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, including any legal, regulatory, or reporting requirements. In practice, this means we may hold your data for:

  • The duration of your relationship with VIVO CARS LTD, including any active or upcoming bookings, and a reasonable period thereafter for administrative purposes.
  • Periods required by applicable law, tax rules, or regulatory obligations, during which we must retain certain records of transactions and communications.

Once retention periods have expired and your information is no longer needed for the purposes described in this policy, we will securely delete or anonymise your data so that it can no longer identify you.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and help us understand how visitors use https://vivocars.site. Cookies enable the site to remember your preferences, support core functionality, and provide aggregated insights into website usage.

You can manage or disable cookies through the settings in your web browser. Please note that restricting certain types of cookies may impact the performance of the website or limit some features related to browsing vehicles, submitting inquiries, or starting a booking.

For more detailed information about the types of cookies we use and how they operate, please refer to our dedicated Cookie Policy.

User Rights and Choices

You have important rights and choices in relation to your personal information. Subject to applicable law, you may have the right to:

  • Access the personal data we hold about you and receive a copy in a commonly used format.
  • Request correction of any inaccurate, incomplete, or outdated information.
  • Request deletion of your personal data where it is no longer needed, where you withdraw consent (if applicable), or where you successfully object to our processing.
  • Object to or request restriction of our processing of your data in certain circumstances, including where we rely on legitimate interests.
  • Update your communication preferences or opt out of certain forms of non-essential contact.

Requests to exercise these rights can be made at any time using the contact details provided in this Privacy Policy. We may need to verify your identity before responding to your request and will handle all requests in line with our legal obligations.

Children’s Privacy

Our services and website are not directed at children under the age of 18, and vehicle rental agreements are intended for adults who meet our eligibility criteria. We do not knowingly collect or store personal data of minors without appropriate parental or guardian consent.

If you believe that a child under 18 has provided personal information to VIVO CARS LTD without such consent, please contact us using the details below so that we can review and, where appropriate, delete the information.

Contact and Updates

If you have any questions about this Privacy Policy, wish to make a privacy-related request, or would like more information about how we handle your personal data, you can contact us using the following details:

VIVO CARS LTD
22 Athole Street
Birmingham
England
B12 0DA
Telephone: +447346322008
Email: [email protected]

For privacy-related inquiries or to exercise your rights, you can contact us at [email protected] or by calling +447346322008. We aim to respond to all valid requests within a reasonable timeframe.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any updates will be published on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Need help with a booking or your data? For questions about your rental or how your information is used, you can also reach our team via the Support or Contact Us pages.